Refund and Returns Policy

Effective Date: Jan 1, 2026

 

Last Updated: October 1, 2026

 

At 528 Tactical (“Company,” “we,” “us,” or “our”), customer satisfaction and compliance with state and federal laws are our top priorities. Please review this Refund and Returns Policy (“Policy”) carefully before completing a purchase or initiating a return. By purchasing from 528tac.com, you agree to the terms outlined below.

 

1. Return Window & Authorization Requirements

1.1 Return Window

Eligible items may be returned within 30 calendar days from the date of delivery, as confirmed by carrier tracking information. Requests submitted after 30 calendar days from delivery are strictly ineligible for return, exchange, or refund.

 

1.2 Mandatory Return Merchandise Authorization (RMA)

We strictly enforce a prior authorization policy. We do not accept returns without an approved Return Merchandise Authorization (RMA) number issued directly by our customer support team.

 

  • Any package sent to our facility without an approved RMA number clearly displayed on the exterior shipping packaging will be refused at delivery and returned to the sender at the sender’s expense.
  • RMA numbers remain valid for 14 calendar days from the date of issuance. Returned merchandise must be postmarked within this 14-day window.

2. Item Condition Requirements

To qualify for a return and full refund (less applicable fees), all items must be returned in 100% brand-new, unused, and resalable condition.

 

Items must meet all of the following condition criteria:

 

  • Unused & Uninstalled: Items must show zero signs of handling, mounting, testing, installation, wear, or cosmetic alteration.
  • Original Packaging: Items must be in their original, undamaged manufacturer packaging, including intact inner blister packs, foam inserts, and factory seals.
  • Complete Accessories & Documentation: All original manuals, warranty registration cards, hardware, tools, cables, and promotional items must be present.
  • Intact Serial Numbers & Labels: Factory UPC barcodes, warning tags, and serial numbers must remain attached, legible, and unmarred.
Note: Any item showing evidence of installation, tool marks, scratching, physical alteration, missing components, or damaged factory packaging will be deemed ineligible and returned to the customer at their expense.

3. Non-Returnable & Final Sale Items

Due to legal, safety, functional, and regulatory constraints, the following product categories are strictly non-returnable and non-refundable under any circumstances:

 

  • Internal Components & Firearm Parts: Barrels, internal parts, lower parts kits, bolt carrier groups, gas blocks, triggers, firing pins, and related mechanical components.
  • Regulated Items: Serialized components, receivers, frames, suppressors, and complete firearms.
  • Ammunition & Ordnance: Ammunition, black powder, primers, reloading components, and pyrotechnics.
  • Custom & Special Orders: Built-to-order items, custom engravings, or products modified per customer specification.
  • Clearance & Final Sale Items: Products designated as “Final Sale,” “As-Is,” or bought during clearance/closeout promotions.
  • Gift Cards & Digital Goods: Gift certificates, digital downloads, or service vouchers.

4. Damaged, Defective, or Incorrect Shipments

4.1 Order Discrepancies & Shipping Damage

Inspect all package contents immediately upon receipt. If you receive an item that was damaged in transit, defective out of the box, or incorrect due to a fulfillment error:

 

  1. You must contact customer support within 48 hours of delivery.
  2. Provide your order number, a detailed explanation of the issue, and photos of the damaged item, outer shipping box, and shipping label.
  3. Upon verification, we will issue an RMA and a prepaid shipping label. Qualified return shipping fees and restocking fees will be waived for verifiable company errors or damage sustained prior to delivery.

4.2 Defective Items Post-Use

Defects discovered after installation or outside the initial 48-hour delivery inspection window fall under the manufacturer’s warranty. 528 Tactical does not warrant third-party products directly, but our support team will assist you with manufacturer contact information for warranty service.

 

5. Restocking Fees & Shipping Costs

5.1 Restocking Fee

All approved standard returns are subject to a mandatory 15% restocking fee. This fee covers inspection, re-handling, re-packaging, and inventory processing, and will be deducted directly from your final refund amount.

 

5.2 Shipping Charges

  • Outbound Shipping Fees: Original shipping costs are non-refundable. If your purchase qualified for a “Free Shipping” promotion, our actual cost of initial shipping will be deducted from your total refund.
  • Return Shipping Fees: The buyer is solely responsible for all return shipping charges, except in cases involving verifiable order fulfillment errors or initial transit damage reported within 48 hours.

5.3 Carrier Insurance and Risk of Loss

Risk of loss or damage during return transit remains with the customer until the item is physically received at our warehouse. We strongly recommend shipping returns via a trackable service (e.g., UPS, FedEx, USPS Priority) and purchasing shipping insurance equal to the full retail value of the items. We are not responsible for packages lost or damaged during return transit.

 

6. How to Initiate a Return

To request a return, follow these steps:

 

  1. Contact Support: Reach out to customer service with your original order number, item description, and clear photos verifying the unused state of the product.
  2. Obtain RMA: Wait for your request to be reviewed. If approved, you will receive an RMA number along with specific shipping instructions and the designated return facility address.
  3. Pack Securely: Place the item inside its original manufacturer packaging and enclose it in a protective shipping box. Write your RMA number clearly on the outside of the shipping box. Do not write directly on or affix shipping labels to the original manufacturer’s product box.
  4. Ship Item: Send the package using a trackable shipping provider and retain the tracking details for your records.

7. Refund Processing & Payment Method

  • Inspection Window: Once delivered to our warehouse, returns are inspected for condition and completeness within 3 to 5 business days.
  • Refund Approval: Upon passing inspection, your refund (minus the 15% restocking fee and initial shipping costs) will be authorized.
  • Issuance: Approved refunds are automatically credited back to your original method of payment. Depending on your financial institution, funds typically take 5 to 7 business days to post to your account.
  • Store Credit Option: Customers may opt to receive store credit in lieu of a card refund, subject to the standard restocking fee policy.

8. Order Cancellations & Modifications

  • Pre-Shipment Cancellations: Orders may be canceled before we fulfill them in our warehouse. Once an order enters the packing or shipping pipeline, we cannot modify or cancel it; it must proceed through the standard return policy.
  • Refusal of Delivery: Packages refused at delivery or returned to sender due to customer-provided address errors will be processed as standard returns, subject to the 15% restocking fee and deduction of round-trip shipping costs.

9. Regulatory Compliance & Policy Modifications

528 Tactical reserves the right to deny any return or refund request that does not strictly comply with the guidelines in this Policy or involves fraudulent claims. We reserve the right to update, amend, or modify this Policy at any time without prior written notice.

 

For RMA requests or inquiries regarding this policy, contact us at:

 

  • Support Email: 528Tac@gmail.com
  • Phone:+1 (559)575-0792
  • Business Hours: Monday – Friday, 11:00 AM – 5:00 PM EST